Privacy Policy

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EV Care Bot — Privacy Policy
Last Updated: May 19, 2026

Welcome to EV Care Bot. Your privacy is important to us. This Privacy Policy explains how EV Care Bot collects, uses, stores, and protects customer information while using our website, applications, support systems, and related services.

By using EV Care Bot services, you agree to the practices described in this Privacy Policy.

1. About EV Care Bot
EV Care Bot is an independent EV customer assistance and operational coordination platform focused on helping electric vehicle users with support coordination, roadside assistance guidance, towing coordination, charging assistance, subscription support, and related customer services.

2. Information We Collect
We may collect the following information:

Personal Information
Full name

Mobile number

Email address

City/location details

Vehicle details

Subscription information

Service Information
Breakdown/support requests

Service history

Customer communication records

Complaint or feedback details

Emergency support information

Technical Information
IP address

Browser/device information

Cookies and analytics data

Website/app interaction details

Payment Information
Payments may be processed through third-party payment providers. EV Care Bot does not store sensitive banking information such as debit/credit card details.

3. How We Use Information
We use customer information for:

Customer support and communication

Roadside assistance coordination

Towing and operational support coordination

Subscription management

Service improvement and analytics

Fraud prevention and security monitoring

Responding to customer inquiries

Sending important updates and notifications

Business and operational management

4. Third-Party Service Partners
EV Care Bot may work with third-party operational partners, towing providers, roadside assistance providers, mechanics, technical vendors, and service associates.

Some customer information may be shared with relevant partners strictly for service execution and operational coordination purposes.

EV Care Bot acts as a customer assistance and operational coordination platform. Certain services may be executed by independent third-party partners.

5. Data Protection
We take reasonable security measures to protect customer information from:

Unauthorized access

Misuse

Loss

Data leakage

Unauthorized disclosure

However, no online system or internet-based platform can guarantee complete security.

6. Cookies & Analytics
Our website or application may use cookies and analytics tools to:

Improve user experience

Understand visitor behavior

Improve services and performance

Analyze traffic and usage trends

Users may disable cookies through browser settings.

7. Customer Communication
By using EV Care Bot services, customers may receive:

Service-related calls

WhatsApp communication

SMS notifications

Email updates

Support notifications

Promotional or operational updates

Customers may request communication preferences where applicable.

8. Location Information
Certain services may require access to customer location information for:

RSA coordination

Nearest charging guidance

Service center assistance

Towing support

Emergency support coordination

Location information is used only for operational purposes.

9. Data Retention
EV Care Bot may retain customer information for:

Operational purposes

Legal compliance

Service history maintenance

Fraud prevention

Internal records

Data retention duration may vary depending on business and legal requirements.

10. Third-Party Links
Our platform may contain links to third-party websites or services. EV Care Bot is not responsible for the privacy practices or content of external websites.

11. Customer Rights
Customers may request:

Access to their information

Correction of inaccurate information

Deletion requests (subject to operational/legal limitations)

Communication preference updates

Requests may be submitted through official EV Care Bot support channels.

12. Children's Privacy
EV Care Bot services are not intended for individuals below 18 years of age without appropriate supervision.

13. Policy Updates
EV Care Bot may update this Privacy Policy from time to time without prior notice.

Customers are encouraged to review this page periodically.

14. Contact Information
For privacy-related questions or support:

EV Care Bot
Support Email: support@evcarebot.com
Website: https://evcarebot.com
Contact Number: 8700086038

EV Care Bot — Terms & Conditions
Last Updated: May 19, 2026

Please read these Terms & Conditions carefully before using EV Care Bot services.

By accessing or using EV Care Bot services, website, applications, subscriptions, or customer support systems, you agree to these Terms & Conditions.

1. Service Overview
EV Care Bot is an independent EV customer assistance and operational coordination platform.

Services may include:

Customer assistance

Roadside assistance coordination

Towing coordination

Charging guidance

Service center assistance

Subscription support

EV-related support services

Certain services may be executed by independent third-party operational partners.

2. Eligibility
Users must:

Provide accurate information

Use services legally and responsibly

Cooperate during support operations

EV Care Bot reserves the right to refuse services in cases of misuse, fraud, abuse, or unsafe situations.

3. Service Availability
Services may vary depending on:

Location

Partner availability

Traffic conditions

Weather conditions

Operational limitations

Technical issues

EV Care Bot does not guarantee uninterrupted or immediate service availability.

4. Response Time Disclaimer
Estimated response times are approximate only.

Actual response times may be affected by:

Traffic

Weather

Operational delays

Partner availability

Technical failures

Local restrictions

EV Care Bot shall not be held responsible for delays caused by factors beyond reasonable operational control.

5. Third-Party Execution
Roadside assistance, towing, repair support, or related services may be provided through third-party partners.

EV Care Bot acts primarily as:

Customer assistance platform

Coordination platform

Operational support facilitator

EV Care Bot is not responsible for independent actions, negligence, or conduct of third-party vendors beyond reasonable coordination responsibilities.

6. Customer Responsibilities
Customers are responsible for:

Providing accurate vehicle details

Sharing correct service location

Cooperating during service delivery

Maintaining lawful behavior

Following safety instructions

Customers must not:

Provide false requests

Misuse emergency support

Abuse support staff or partners

Engage in fraudulent activities

7. Subscription Services
Subscription plans may include limited or specific benefits.

Benefits, pricing, duration, and support scope may vary depending on the selected plan.

EV Care Bot reserves the right to modify subscription structures, pricing, or benefits.

8. Payment Terms
Customers agree to pay applicable fees for:

Subscriptions

RSA coordination

Towing support

Additional services

Emergency operational charges

Certain payments may be non-refundable unless otherwise stated.

9. Cancellation & Refunds
Refund eligibility may depend on:

Service stage

Operational costs incurred

Subscription usage

Partner involvement

Approved refunds may take reasonable processing time.

10. Limitation of Liability
EV Care Bot shall not be liable for:

Indirect losses

Business interruption

Missed appointments

Delayed services

Technical failures

Third-party operational issues

Vehicle damages beyond reasonable operational control

Customers use services at their own discretion and risk.

11. Vehicle Condition Disclaimer
Customers are responsible for ensuring:

Vehicle legality

Valid registration

Safe condition for transportation

Compliance with local laws

EV Care Bot may refuse unsafe transportation requests.

12. Intellectual Property
All EV Care Bot branding, logos, website content, graphics, systems, and materials are protected intellectual property.

Unauthorized copying or misuse is prohibited.

13. Service Modifications
EV Care Bot reserves the right to:

Modify services

Suspend operations

Update pricing

Change partner structures

Improve operational systems

without prior notice.

14. Fraud & Misuse
EV Care Bot reserves the right to suspend or terminate services in cases involving:

Fraudulent requests

Fake claims

Payment abuse

Operational misuse

Threatening or abusive behavior

Legal action may be taken where applicable.

15. Governing Law
These Terms & Conditions shall be governed in accordance with applicable laws of India.

Any disputes shall be subject to the jurisdiction of competent courts in India.

16. Changes To Terms
EV Care Bot may revise these Terms & Conditions at any time.

Continued use of services after updates constitutes acceptance of revised terms.

17. Contact Information
EV Care Bot
Website: https://evcarebot.com
Support Email: support@evcarebot.com
Contact Number: 8700086038